Question 1

Step 1: Deactivate your Donorbox Donation if you initiated your donation via Donorbox

Accepted Answer

If you initiated your recurring donation exclusively via Donorbox.
	1. To cancel your Donor Box donation, go to Donorbox.org (https://donorbox.org/)and click the Donor Login (https://donorbox.org/user_session/new)link at the top of the page.

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2. If you didn't set up your account via the setup email, click F(https://donorbox.org/user_password_reset/new)orgot Password.(https://donorbox.org/user_password_reset/new)  This will allow you to establish an account.

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	3. You will then have access to your donor account. Click the Account Settings link from the left side menu.

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4. Scroll down the settings page to find the Close account link and click it.

5. For confirmation purposes, you will be asked to enter your password. 
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	6. Please enter it and click the Close Account button.
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7. Note: Recurring plans will continue to be charged even if the account is closed, so please make sure to cancel all active recurring plans before closing the account permanently. If you don't know how to cancel your plans, please check the Donorbox guide.(https://donorbox.zendesk.com/hc/en-us/articles/360020560231-How-do-I-cancel-recurring-donations-as-a-donor-)

Question 2

Step 1: Deactivate your Donorbox Donation if you initiated your donation via PayPal

Accepted Answer

If you initiated your recurring donation via PayPal.
If you created your Plan through Paypal. PayPal donations are managed on the donor's PayPal account. You will need to cancel your PayPal recurring donations via Paypal.

1. Go to paypal.com and log on. Complete any multi-factor authentication steps necessary.

2. Once logged on, click on the Settings (https://www.paypal.com/myaccount/settings/payments)button.
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3. Click Payments.
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4. Scroll down and click on Automatic payments.(https://www.paypal.com/myaccount/autopay/)
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5. From the Autopay active list of merchants, select The Snack Sack option.
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5a. Under the Past Payment section, click the Remove PayPal as your payment method link.
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5b. You will receive a confirmation webpage. Click Remove again.
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5c. At this point, you may provide a reason for canceling or click Prefer not to answer to skip this step.

5d. Then the automatic payment should appear in the inactive column. 
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6. For additional information on how to cancel PayPal donations, please click here.(https://www.paypal.com/us/smarthelp/article/%C2%BFqu%C3%A9-es-un-pago-autom%C3%A1tico-faq2254)

Question 3

Step 2: Donate via The Snack Sack page

Accepted Answer

1. On the Ways to Help (https://www.thesnacksack.org/ways-to-help)page, enter your Donation Amount. Select Give Monthly and enter your donation amount. Click Next when ready. 
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2. Enter your Payment Details. Enter your credit card number, expiration date, CVC code and zip code. Click Next.
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	3. Enter your Donor Details by providing your name, email, and address. You may indicate that you’re donating on behalf of an organization by checking the Donating on behalf of an organization box and a field will appear to enter the organization’s name. Click Next.
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4. Finally, you’ll be routed to the Confirm Donation page. Review your selections and click Donate Monthly. You may click Back if you need to make any edits or corrections.
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5. After completing donation set up, the system will issue a tax-deductible receipt via email. Check your email inbox and keep these emails for filing taxes or making updates to your account.

If you need assistance with donating please email rebecca@thesnacksack.org. Rebecca is the Transitional Support Specialist and will assist donors as needed.

FREQUENTLY ASKED QUESTIONS

Recurring Donors: Deactivating Your old account and creating a new donation page

Founded by Chamieka House–Osuya